I'll definitely check that book out. Thank you.

And yeah, right now, my main trigger is people who can't decide what they want to eat, but I know that it's mostly because I'm tired of this job and wish that I could switch over to the other full-time, which won't be happening for a few months yet. It's frustration, plain and simple.

(that's the new Starbuck in your icon, yes? Very cool.)